I liked what Rick Anderson said in Away from Icebergs about how Libraries had the monopoly of power in the information market in the era when information was only in print form, but the Internet and web 2.0 has opened that market right up and we need to use tools like web 2.0 and blogger and Rss feeds to bring our information to our public so they do not go alse where for it as they will if we not not.
We also need to make sure that our services are user friendly and do not require much training eg( like just a click here & there it is or it is done), not a long list of intructions.
We need our patrons to have more say in what they want not assume to always know what they what.
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It's hard to keep the balance between user-friendly and staying up to date technology wise. :)
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